FAQ
If your question is not covered in the FAQs below, please email us at support@petoliva.com for inquiries.
Check FAQs on each product
Go to the bottom of the product detail page to view matching FAQs.
How long is shipping time?
We send goods to logistics in 2 business days once payment clears. Tracking numbers will be available within 3 business days after the logistics firm takes possession of your parcel.
Standard shipping takes 7–20 working days to Europe and the US. . Shipping delays may occur due to customs clearance.
How long is the official warranty period?
Warranty duration follows local laws. Customers in the EU enjoy a 2-year warranty
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How can I contact PETOLIVA for quick pre-sales or after-sales inquiries?
You may reach us via email support@petoliva.com. We will reply within 48 hours. You can also contact our official WhatsApp at +8615626510048, and responses will be sent within 24 hours.